How many times do i have to reconfirmed?
May 10th, 2008 by emelda
I hate dealing with bank people..specially the call center. Not only i think they asked you the silliest question ever, but i feel like they expect you to remember everything about your card usage even if you have not used the card for ages!!! I wonder do they think i have memory card planted in my head or what. Lain la kalau sia pakai the card only yesterday…ni sudah 6 bulan i did not touch that card!
I called them 3 time in within 2 weeks period to check the status of my replacement card. I have misplace my card ages ago and did not asked them to replace it until recently when my PU2B was approved and i need to use credit card to received the payment through paypal.
Monday, first call that i made the lady said: Miss your card will be at your house on tTuesday latest. Waited till Wednesday, no card still. I said oh well will check with them again towards the weekend.
Weekend came made the second call and this was the answer i got “Miss it is on it’s way and should be at your place latest by wednesday. If not please call us back by then. I was miffed by then but kept my cool.
Third call, Which was yesterday afternoon.
Me: May i know what is the status of my card and where is it now?
Lady: We have delivered it miss. It should be there already
ME:Oh really? But how come i did not get it yet
Lady: Let me check again.
ME: OK
Lady: Miss we have sent it to Sportathlon SDN BHD.
ME: WHAT??? SPORTATHLON??? I was so annoyed by then that i could not help but raise my voice.
Lady: yes, we sent it there.
ME: WHY DO YOU SENT IT TO SPORTATHLON WHEN I AM NO LONGER WORKING IN THAT PLACE FOR LIKE 4 YEARS NOW? WHO ASKED YOU TO SENT IT THERE? DIDN’T I TELL YOU PEOPLE TO SENT IT TO MY HOUSE ADDRESS? I CALLED YOU GUYS LIKE 2 TIMES ALREADY PRIOR TO THIS CALL AND YOU GUYS SAID YES IT WILL BE SENT TO MY HOUSE ADDRESS! WHO ASKED YOU TO SENT IT TO MY OLD COMPANY?
Lady: Sorry miss, what can we do for you now?
ME: YOU CAN ASK ME WHAT CAN YOU DO FOR ME? YOU HAVE MADE THE MISTAKE AND YOU ASKED ME WHAT CAN YOU DO FOR ME? YOU SHOULD THINK WHAT YOU SHOULD DO NOW, DON’T ASK ME WHAT CAN YOU DO FOR ME.YOU GUYS CAN CALL ME LIKE 10 TIMES A DAY TO ASKED ME TO PAY UP WHEN I DO LATE PAYMENT AND NOW JUST A SIMPLE THING YOU SCREW IT UP AND CAN YET YOU ASK ME WHAT CAN YOU DO FOR ME?? Wa, i was so upset already by then. I never marah orang on the phone or be rude even. Normally i can control but yesterday..i totally lost it!
Lady: Perhaps, you can come and collect your card in our branch miss?
ME: ok, where?
Lady: Ampang
ME: What? YOU WANT ME TO GO ALL THE WAY TO AMPANG TO GET MY CARD WHEN THIS IS YOUR END SILLY MISTAKE? YOU WANT ME TO DRIVE ALL THE WAY TO KL FROM SHAH ALAM? THAT IS FULL OF CRAP. YOU DON’T ASK ME TO GO THERE BECAUSE OF YOUR MISTAKE.
Lady: But miss, that is the only way. If not you have to wait another 10 days to received the card
ME: I DON’T CARE, YOU BETTER GIVE ME MY REPLACEMENT CARD BY NEXT WEEK. IM NOT GONNA DRIVE ALL THE WAY DOWN TO KL AND GET THE CARD. THIS IS YOUR END MISTAKE,WHY SHOULD I HAVE TO DRIVE ALL THE WAY DOWN? WHEN I HAVE MADE IT CLEAR TO YOU ALL THAT THE CARD NEED TO BE SENT TO MY HOUSE ADDRESS!
Lady: Miss, but that is the only way..
ME: DON”T GIVE ME THAT ANSWER,YOU FIND YOUR WAY IF NOT,ARE YOU GONNA PAY ME IF I DON’T GET MY PAYMENT? Yes, yes…sia jahat. i know but bukan my salah i don’t think i should drive all the way to kl kan? By the way,bukannya i never confirm with them on the address.
Lady: Hold on miss, let me ask my manager.
Few minute later
Lady: ok miss, we will do special delivery for you. Your card will be sent at your house on Tuesday afternoon.
ME: ok. I will wait and i hope this time it will be sent to my house adress.
Lady: yes miss it will and sorry for the inconvenience caused.
ME: OK.
I don’t even have mood to apologies for being rude to her anymore i just hung up. I know it is not her fault as i do not deal with her from day one. I was dealing with 3 people all together..call center ba..macam mana juga mau deal with the same person when you do not even know their shift time and can’t even remember her name anymore… sigh.
I kinda feel bad for her…but atthe same time i think they deserved that kind of yelling once in a while..heheheh..baru boleh improved ba kan?
Oh well, nasib dia la tercakap with the lioness yesterday 
May 10th, 2008 at 6:43 pm
ok… now i’m a bit scared of you.
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May 11th, 2008 at 6:58 pm
Even with lioness like you yelling at them like that…the same thing will still happen next time, i’m sure. What to do lah…bukan satu orang seja kerja…banyak orang. So the tendency to do simple mistake like that happens too often.
Tapi gua angkat topi sama lu lah Mel.:)
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May 11th, 2008 at 11:37 pm
@chegu carol: I was upset to be honest.. i hate repeating myself. That is one of my weaknesses…bila i feel like im repeating on some issue..sia memang inda tahan sabar punya..memang terbang sia punya kesabaran..everything akan terkeluar punya. But yea,this incident will definitely happen again..just like you said..we are not dealing with one person but few..
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May 11th, 2008 at 11:38 pm
@iamikel: hahahahha…no la..im nice punya…i wont eat you but maybe just scare you! LOL!
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August 20th, 2008 at 8:32 pm
BITCH! hahahaha
u so like me…..i am at times worse hahahaha
celaka la u!
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